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Westmarc

Welcome! The following is a list of the Survey Questions that will be asked during the telephone interview.  After you have had an opportunity to review the questions, you can request to be contacted for the interview at a specific time and date of your choice by clicking on the “Contact Us / Schedule Appointment” link on the left of the page. 

The first part of the interview is called Contact Verification.

Contact Verification

 

1.)             Currently, how many employees do you have at this location?

2.)             How many do you expect to have at this time next year?

3.)             May I have your name?

4.)             May I have your title? 

5.)             Email collection

 

Our researchers will read a list of occupations that are likely found in your industry. They will then ask you the following staffing questions for each occupation.

 

Staffing Questions

 

6.)             How many <occupation> do you have?

7.)             How many will you need to hire in the next 90 days?

8.)             How many do expect to have at this time next year?

9.)             What is the annual turnover for this occupation?

 

Our researchers will then ask you the following questions for some of the individual occupations you stated as having.

 

Occupational Specific Questions

 

10.)        I will now ask you about your <read number> <occupation>.

 

11.)        How long does it take to fill a vacancy for experienced <occupation>?

 

q                   Less than 2 weeks

q                   Two to 4 weeks

q                   1-3 months

q                   3-6 months

q                   More than 6 months

q                   Don’t know

q                   Don't hire experienced

 

12.)        How long does it take to fill a vacancy for a non-experienced <occupation>?

 

q                   Less than 2 weeks

q                   Two to 4 weeks

q                   1-3 months

q                   3-6 months

q                   More than 6 months

q                   Don’t know

q                   Don't hire non-experienced

 

13.)        How much work experience do you require for this occupation?

 

q                   None

q                   Under 3 months

q                   3 to under 6 months

q                   6 months to under 12 months

q                   1 to under 2 years

q                   2 to under 4 years

q                   4 to under 10 years

q                   10 years or more

q                   Don’t know

 

14.)        Which of the following skills are most important for this occupation?

 

q       Customer Service Skills

q       Basic Math and Reading Skills

q       Technical Skills

q       Computer Skills

q       Communication Skills

q       None

q       Don’t Know

 

15.)        Do you require an occupational license or certification for this occupation?

 

q                   Yes

q                   No

q                   Don’t know

 

16.)        What is the PREFERRED education level for this occupation?

 

q                   None

q                   High school/GED

q                   Some college

q                   Associate degree

q                   BS/BA

q                   Graduate degree or above

q                   Don’t know

 

 

 

17.)        What percentage of your current workers in this occupation have this PREFERRED education level?

 

q                   All

q                   Over 75%

q                   Over 50%

q                   Less than 50%

q                   Don’t Know

 

18.)        What is the starting salary range for a NON-EXPERIENCED <occupation>?

 

19.)        What is the starting salary range for EXPERIENCED <occupation>?

The final part of the interview will consist of the following non-occupation specific questions.

Supplemental Survey Questions

 

1. What standard employee benefits does your company provide for its employees?  Choose ALL that apply…

q                   Medical

q                   Dental

q                   Pension program

q                   401k SAR/SEP (401K program for small businesses)

q                   Stock options

q                   Paid Vacations and Holidays

q                   Tuition reimbursement

q                   Child care

q                   Other

q                   None

q                   Don’t Know

2.  The US Conference Board has defined workplace literacy as including the following skills: reading; math; communicating effectively in English; learning, understanding, and applying information and analysis; thinking critically and acting logically to solve problems; using technology, tools, and information systems; working in teams.  Do you believe that deficiencies of “workplace literacy” are a significant problem affecting productivity among your workers?

q       Yes

q       No

q       Don’t Know

 

If yes, go to 3, if no skip to 4

 

 

 

3  Of the following, which would you consider to be the TWO most common deficiencies among workers now employed in your organization?

q       Reading skills

q       Math skills

q       Communicating effectively in English

q       Learning, understanding, and applying information and analysis

q       Thinking critically and acting logically to solve problems

q       Using technology, tools, and information systems

q       Working in teams

q       None

q       Don’t Know

 

4.  Of the following, which would you consider to be the TWO most common deficiencies among recent applicants for jobs in your organization?

q       Reading skills

q       Math skills

q       Communicating effectively in English

q       Learning, understanding, and applying information and analysis

q       Thinking critically and acting logically to solve problems

q       Using technology, tools, and information systems

q       Working in teams

q       None

q       Don’t Know

 

5. Which of the following would you consider as Barriers to Retaining your Employees?

q       Transportation Issues

q       Childcare/eldercare

q       Advancement Opportunities

q       Working Hours

q       Benefits Offered

q       Wages

q       Employment Preparation / Training

q       Other

q       None

q       Don’t Know

 

6.  How would you describe employee absenteeism in your company?

q       Not a significant problem

q       A problem but isolated to a small group of employees

q       A very significant

q       Don’t Know

 

7. Which of the following reasons do your supervisors report for employee absenteeism? 

q       Legitimate illness

q       Transportation Issues

q       Childcare problems

q       Substance abuse

q       Alcoholism

q       Employee work ethic

q       Other

q       None

q       Don’t Know

 

8. Are any of your employees represented by Labor Unions?

q       Yes

q       No

q       Don’t Know

 

9. On scale of 1 to 7, 1 being the least productive 7 being the most productive, how would you rate the productivity of your company’s workforce?

 

Additional Survey Questions for the City of Surprise

 

1.  About what percentage of your employees are from the City of Surprise?  Would you say…

q   From 0 to 20%

q   21% to 40%

q   41% to 60%

q   61% to 80%

q   81% to 100%

q   Don’t Know

 

2.  What percentage of your workforce is made up of workers 55 or older?

q   From 0 to 20%

q   21% to 40%

q   41% to 60%

q   61% to 80%

q   81% to 100%

q   Don’t Know

 

Only ask this question is the employer responded other than don’t know to question number 2 above. 

3.  How would you rate the skills and productivity of these workers compared to your other workers?

q        Older workers are more productive

q        No difference

q        Younger workers are more productive

q        Don’t know

 

 4.  What has been the average annual percentage change in wages over the past three years at your company?

q        4.6% or more annually

q        3.1 to 4.5%

q        1.6 to 3.0%

q        0 to 1.5%

q        wages declined

q        don’t know

  

5.  What do you anticipate the annual increase in wages will be in the next 1-3 years?

q        4.6% or more annually

q        3.1 to 4.5%

q        1.6 to 3.0%

q        0 to 1.5%

q        Wages will probably declined

q        don’t know

 

6. Have you considered working with your community college to address your workforce needs?

q        Yes, I've worked with them

q        No, my workforce training needs are addressed by other organizations

q        No, not aware that they provided customized training resources

q        No, do not need workforce training services

q        Don’t Know

 

7. Which of the following higher education programs or courses would benefit your business? 

q       Customer Service

q       Health Care

q       Management and Supervision

q       Retail Management

q       Public Administration

q       Computer Technology

q       Foreign Language

q       General Education

q       Other

q       None

q       Don’t Know

 

8. What level of higher education programs would benefit your organization most? 

q       Associate degree (2 year) or certificates

q       Bachelor’s degree (4 year)

q       Graduate degree or post-baccalaureate

q       Other (we will record what the employer tells us)  _____________________

q       Don’t Know