Welcome! The following is
a list of the Survey Questions that will be asked during the telephone
interview. After you have had an opportunity to review the questions, you
can request to be contacted for the interview at a specific time and date of your
choice by clicking on the “Contact Us / Schedule
Appointment” link on the left of the page.
The first part of the interview is
called Contact Verification.
Contact Verification
1.)
Currently,
how many employees do you have at this location?
2.)
How
many do you expect to have at this time next year?
3.)
May
I have your name?
4.)
May
I have your title?
5.)
Email
collection
Our researchers will read a list of
occupations that are likely found in your industry. They will then ask you the
following staffing questions for each occupation.
Staffing
Questions
6.)
How
many <occupation> do you have?
7.)
How
many will you need to hire in the next 90 days?
8.)
How
many do expect to have at this time next year?
9.)
What
is the annual turnover for this occupation?
Our researchers will then ask you the
following questions for some of the individual occupations you stated as
having.
Occupational
Specific Questions
10.)
I
will now ask you about your <read
number> <occupation>.
11.)
How
long does it take to fill a vacancy for experienced <occupation>?
q
Less
than 2 weeks
q
Two
to 4 weeks
q
1-3
months
q
3-6
months
q
More
than 6 months
q
Don’t
know
q
Don't
hire experienced
12.)
How
long does it take to fill a vacancy for a non-experienced <occupation>?
q
Less
than 2 weeks
q
Two
to 4 weeks
q
1-3
months
q
3-6
months
q
More
than 6 months
q
Don’t
know
q
Don't
hire non-experienced
13.)
How
much work experience do you require for this occupation?
q
None
q
Under
3 months
q
3
to under 6 months
q
6
months to under 12 months
q
1
to under 2 years
q
2
to under 4 years
q
4
to under 10 years
q
10
years or more
q
Don’t
know
14.)
Which
of the following skills are most important for this occupation?
q Customer Service Skills
q Basic Math and Reading Skills
q Technical Skills
q Computer Skills
q Communication Skills
q None
q Don’t Know
15.)
Do
you require an occupational license or certification for this occupation?
q
Yes
q
No
q
Don’t
know
16.)
What
is the PREFERRED education level for this occupation?
q
None
q
High
school/GED
q
Some
college
q
Associate
degree
q
BS/BA
q
Graduate
degree or above
q
Don’t
know
17.)
What
percentage of your current workers in this occupation have this PREFERRED
education level?
q
All
q
Over
75%
q
Over
50%
q
Less
than 50%
q
Don’t
Know
18.)
What
is the starting salary range for a NON-EXPERIENCED <occupation>?
The final
part of the interview will consist of the following non-occupation specific
questions.
Supplemental
Survey Questions
1. What
standard employee benefits does your company provide for its employees? Choose ALL that apply…
q
Medical
q
Dental
q
Pension
program
q
401k
SAR/SEP (401K program for small businesses)
q
Stock
options
q
Paid
Vacations and Holidays
q
Tuition
reimbursement
q
Child
care
q
Other
q
None
q
Don’t
Know
2.
The US Conference Board has
defined workplace literacy as including the following skills: reading; math;
communicating effectively in English; learning, understanding, and applying
information and analysis; thinking critically and acting logically to solve
problems; using technology, tools, and information systems; working in
teams. Do you believe that deficiencies of
“workplace literacy” are a significant problem affecting productivity among
your workers?
q Yes
q No
q Don’t Know
If yes,
go to 3, if no skip to 4
3 Of the following, which
would you consider to be the TWO most common deficiencies among workers now
employed in your organization?
q Reading skills
q Math skills
q Communicating
effectively in English
q Learning,
understanding, and applying information and analysis
q Thinking critically
and acting logically to solve problems
q Using technology,
tools, and information systems
q Working in teams
q None
q Don’t Know
4. Of the following, which
would you consider to be the TWO most common deficiencies among recent
applicants for jobs in your organization?
q Reading skills
q Math skills
q Communicating
effectively in English
q Learning,
understanding, and applying information and analysis
q Thinking critically
and acting logically to solve problems
q Using technology,
tools, and information systems
q Working in teams
q None
q Don’t Know
5. Which
of the following would you consider as Barriers to Retaining your Employees?
q Transportation Issues
q Childcare/eldercare
q Advancement Opportunities
q Working Hours
q Benefits Offered
q Wages
q Employment Preparation / Training
q Other
q None
q Don’t Know
6. How would you describe employee absenteeism
in your company?
q Not a significant problem
q A problem but isolated to a small
group of employees
q A very significant
q Don’t Know
7. Which
of the following reasons do your supervisors report for employee
absenteeism?
q Legitimate illness
q Transportation Issues
q Childcare problems
q Substance abuse
q Alcoholism
q Employee work ethic
q Other
q None
q Don’t Know
8. Are
any of your employees represented by Labor Unions?
q Yes
q No
q Don’t Know
9. On
scale of 1 to 7, 1 being the least productive 7 being the most productive, how
would you rate the productivity of your company’s workforce?
Additional Survey
Questions for the City of Surprise
1.
About what percentage of your employees are from the City of Surprise? Would you say…
q From 0 to 20%
q 21% to
40%
q 41% to
60%
q 61% to 80%
q 81% to 100%
q Don’t
Know
2.
What percentage of your workforce is made up of workers 55 or older?
q From 0 to 20%
q 21% to
40%
q 41% to
60%
q 61% to 80%
q 81% to 100%
q Don’t
Know
Only ask this question is the employer responded other
than don’t know to question number 2 above.
3.
How would you rate the skills and productivity of these workers compared
to your other workers?
q
Older
workers are more productive
q
No
difference
q
Younger
workers are more productive
q
Don’t
know
4. What has been the average annual percentage change in wages over the
past three years at your company?
q
4.6% or more annually
q
3.1 to 4.5%
q
1.6 to 3.0%
q
0 to 1.5%
q
wages declined
q
don’t know
5.
What do you anticipate the annual increase in wages will be in the next
1-3 years?
q
4.6% or more annually
q
3.1 to 4.5%
q
1.6 to 3.0%
q
0 to 1.5%
q
Wages will probably declined
q
don’t know
6. Have
you considered working with your community college to address your workforce
needs?
q
